Customer Testimonials
People were very helpful and on time. Went over all repairs in detail. Great loner car as well.
Sales associate did great customer service. I recommend individuals shop for a car at Audi dealership located at xx Charles IL
The personnel in specific Justin has always been excellent. Work always done in time and with professionalism thanks Justin.
Timely scheduling of service for indicator light. Q5 Loaner provided for day & when it later switched to over weekend Q7 (like my car) was provided to accommodate disabled passenger. Responsive, professional service provided by everyone I encountered over 4day service. Jason went above & beyond expectations to resolve service issue, provide appropriate loaner & also retrieve items left in loaner after it was returned.
this was my first visit. I have no complaints. I was greeted as soon as I drove in, and my car was finished and fixed just in time for dinner. Thanks!
Professional, courteous and no pressure. They take care of their customers. Easy to work with especially Aaron in sales. Justin is a fantastic service advisor. Highly recommended.
Audi Exchange St. Charles was very polite and professional. Gave me a full report of my car when my service was done.
Very friendly and great service . Justin is so attentive and cares about what your needs are and that your service was done correctly.
Great service, great atmosphere they listen to you with out putting pressure and they make you feel like home.
Friendly service advisors, car ready when promised. No surprises on service conducted or pricing. I have a dealer closer, but choose to make the trip to this one.
Justin Doyle and Audi are nothing but stellar! Every company needs a Justin. That man get things done, knows how to handle customers with the largest amount of respect. I love that I can go to him for anything related to our Audis.
Prompt service but if it's taking longer then they will not leave until problem resolved
Visited this dealership a few days ago to look at a used $40k vehicle. The sales guy, David Domanski, didn't seem very familiar with the Audi brand, the vehicle, the options, etc. We asked if it had CarPlay and he didn't know. We took a 15 minute test drive. He didn't show us any features of the vehicle, just asked how it drove. He told us nothing about the vehicle but he told us 10 times that he owns a Porsche Macan GTS.
He told us the vehicle underwent a 150 point inspection, the same inspection they would do if ... Read More DealerRater - Mar 3, 2026
Wonderful service for rear camera recall. Timely appointment, loaner provided, prompt reprogramming completed ahead of estimated time indicated at drop off. Pleasant staff - clean service area. Car was washed & immaculate upon picku
Justin was very helpful. He was up front about the repairs and how much it would cost. He delivered the car on time and for the ampunt quoted.
Recall appointment for 2025 Q7. Service tech was excellent. Loaner was clean and ready to go. Received updates throughout the day related to progress. Perfect experience.
Service department experience was excellent. They completed the work ahead of schedule and cleaned my car.
Always very professional. Quality work with my service, trustworthy. I will continue to recommend and use them for my services.
Service rep was polite and friendly. He explained the work to be done. The work was done on time as explained.
I left without service. They wanted $250 for diagnostics. . I just needed warning light turned off.
The dealership is super impressive and operates in a friendly and professional manner. Working with my service advisor was extremely positive, and I felt well assured that everything would be done as they stated. The service was complete completed perfectly, and the car was ready on time as they had promised. Everyone there is extremely friendly and professional. I would definitely purchase my next vehicle from this dealership.
My appointment was at 7 am & on time. Ethan explained the inspection & a loan was provided.
I am still waiting for a tech to call me after getting my car serviced. Was told twice someone would call
The service in my car was completed on time. Collin kept me well informed on the status.
Quality service by Justin. Car cleaned and complete explanation of service rendered. Explained future service.
AMAZING service!! This is my 1st Audi and first time at an Audi dealership and can I just say it is an entirely different level of service than any other brand dealership I’ve been to. Top notch! Justin was awesome from start to finish and even showed me how to use a few functions in the car I could not figure out. Highly recommend this dealership and Justin!
Great service from all at Audi exchange.. highly recommended place were they make you feel like home
Great communication from all on the team. Shared concerned that they get the job done right.
I’ve visited St. Charles Audi Exchange numerous times, and I’ve always received exceptional service. I highly recommend their service advisor, Jason Piske. Jason and his team consistently deliver exceptional work on my Audi. I appreciate their meticulous attention to detail and effective communication throughout the entire process. I always give them a 5-star rating and will never take my Audi anywhere else!
Great customer service and job was quickly while waiting there. Nice waiting area with drinks and snacks.
Regardless of why I bring my car in, I'm always treated like it's the most important reason there is. That speaks volumes!
Jason knows his stuff and knows how to relate it to clients. The assigned technician sends a video message and one can see what’s going on with one’s car
excellent service explained everything in detail. Very quick and sent video of what was completed.
Jason Piske was very helpful and knowledgeable about meeting my needs in regards to maintenance
Pleasant experience overall with every aspect of the dealership! Really very helpful start to end
Justin Doyl does an. Outstanding job,communicates well and keeps you in formed as to what is going on with your vehicle.
The friendly professionalism was great. The atmosphere to the bright brilliance of the facility They just know how to handle customers
Easy to schedule, transparent with cost, friendly atmosphere, loaners are available, supporting local Audi club
Very efficient and explained everything that was covered in what they were going to do
The whole experience with the service department was both courteous and professional. I was very pleased and will definitely be back for any of my future repair needs.
Knowledgeable technicians. Pleasant and friendly attitude. All questions addressed and resolved timely. Service updates were prompt and as provided as promised. .
Very helpful and attentive. Create an atmosphere that defines Audi. I have owned a BMW and Audi surpassed my expectations
Justin was thorough, friendly and very informative. He took the time to review maintenance issues with the A-6. Vehicle was ready within a minute of his projected time. Truly a first rate service department.
Easy appointment setup. Service representative, Justin , very friendly, pleasant and knowledgeable. Provided loaner car for my convenience. Kept me informed on when service would be completed. I would not hesitate to recommend Audi ,St. Charles, for purchasing an Audi vehicle.
I didn’t have an appointment, and I was grateful they were able to squeeze me in for an oil change. This dealership is always spotless, and the waiting area is very clean with lots of snacks and drinks.
Professional, helpful, transparent and low pressure. I have bought many cars over the years and it is rare to have an experience like I did. All of that and a fair price will keep our family coming back to this dealer. Salesperson Ernie Alvarez, was smart, well informed about all aspects and friendly. It was a pleasure doing business with him. Sales Manager, Jeff Rose was awesome as well. He was helpful, and low pressure. No games there!,
Wonderful team of employees working at this location. Justin in the service department was professional and has great customer service.
Outstanding service and great staff.everyone went above and beyond to make sure everything was done properly.
Jason at Audi Exchange St. Charles was a pleasure to work with! Highly recommend this dealership. 10/10 overall experience.
This dealership is great. Sales and service. Very professional and polite people. Had my tire fixed in no time! Appreciate all of them.
Service department is fantastic. Great at scheduling the work and communicating with you during the entire process.
Service as always was excellent and sales person was helpful and acknowledge. Treats guests with kindness.
I had a good experience today at the dealership. Jason was efficient, timely, snd friendly.
I’m always happy with my service. Justin does a great job at keeping me updated on what is going on with my vehicle. He is very knowledgeable and easy to work with. It’s nice to have the peace of mind, knowing everything is done correctly.
Perfect work and contacts. Keep up the good work. Your customer focus is the best!
They listened to what my needs were and matched those needs to the perfect car.
Always convenient helpful and do great service. From the service reps explaining what needs to be done to the actual service providers it’s always a great experience. Just like every time I need help. Great dealership
It’s wonderful to know when we bring our Q5 in for service we are met with professionalism from beginning to end. Our service advisor Justin Doyle kept us informed until our car was completed. Thanks
Justin was incredibly knowledgeable, patient, and attentive to my needs. They took the time to explain all my options, answered all my questions, and made sure I felt confident in my decision. The entire process, from test driving to finalizing the paperwork, was seamless and stress-free. If you’re looking for an Audi dealership that truly cares about its customers and delivers first-class service, I highly recommend Audi Exhange St. Charles. I will definitely be returning for future purchases and services.
Very professional service department!! I had another great experience with St Charles Audi today, and they were prompt I solving my issue.
Excellent service;got my car done as promised..the loaner car is brand new and the paperwork was processed in no time!
Excellent service with personal touch. I always have an excellent experience at this dealership. It makes bringing my car in For service a pleasure.!
Nice consumer service and great people. Would recommend again for both purchase and service options.
The dealership was very clean and organized. The staff was prompt, professional and knowledgeable. They did not pressure me to get extra work done on my vehicle.
Ethen was terrific, explained everything that would be done and the approximate time to complete. After went over the 10 point check
Jason in the Service Department was great to work with. I had a very good experience.
Comfortable waiting.area Knowledgeable service writer. Great customer service. Great experience Explained work being done well.
Great service department. Very thorough and straightforward. Good waiting area. Friendly people. Flexible hours and good response time.
Justin hit out of park on service. He always goes above and beyond for my car
Everyone was transparent and informative. The dealership, sales to finance, was super friendly. Would recommend this dealership and salesman to anyone
Service was outstanding, Justyn was able to assist me with the necessary services and packages.
Everything was great and fast. Very clean facility. Everybody's so nice in and out fast
Excellent experience! Justin and Ethan are always very helpful and thorough with all the service needs.
Very helpful without being overbearing! We really like our new car and would buy another from them.
Ethan in service was great, answered all my questions and addressed my concern with my SQ5. Though it was a very minor repair , he made sure to explain everything that was done, and provided an inspection to make sure the vehicle was safe for my wife and new born. Thanks again Ethan
There was recall on my Q8. They got me in right away, got me a nice loaner vehicle and fixed the issue- easy peasy! Everyone there was very knowledgeable, helpful and available!
Justin was absolutely great, very helpful, helped me set up my remote start. Also let me keep loaner for extra day due to a holiday party. First rate service
Excellent user friendly service Quality friendly staff Impeccable products Knowledgeable competent and excellent communication Highly recommended
Audi Exchange and Justin specifically always make my experience first class. He is thoughtful, thorough, and explains the process clearly. They go above and beyond making owning an Audi amazing.
Excellent all around service … very helpful and informative with the updates during your service with video and texts
Justin was awesome and every helpful he kept in contact with me regarding my vehicle we had amazing first time experience would definitely recommend this location thank you
My experience of Ernie Alvarez and the St. Charles dealership was excellent. They made my experience from selecting a vehicle, test driving, and signing a lease very easy compared to prior experiences I have had. Thank you!
Very efficient and professional. Went out of their way to get warranty work done when I just brought care in for an oil change
My service adviser was excellent. Very knowledgeable and friendly. Took great care of me. Would highly recommend.
Collin was the advisor when my wife took her Audi Q3 in for service. I had an issue with an email I received a few weeks after service regarding a coupon which Collin was very quick to respond, but also offer a resolution. Couldn’t ask for anything more. 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
The service technicians at Saint Charles Audi are outstanding! Ethan always makes me feel special and accommodates every request. I highly recommend this dealership for their service.
Justin is always great! Amazing customer service and thorough explanations. Was in and out with no issues.
Collin, the service consultant, provided exceptional service during my brake replacement, showing great knowledge and fulfilling my request with outstanding customer service. I will definitely come back!
The service department was thorough in identifying the issues with the car and taking the appropriate steps to remedy them.
The Service team never disappoints. Just had another excellent experience at Audi Exchange St. Charles. Professional, friendly, and efficient.
Ethan was polite, efficient, and helpful. He did a great job. I would recommend Audi of st Charles.
This is a top notch dealership that clearly values its customers and makes them a priority.
Audi Exchange in St. Charles truly went above and beyond with their service! From their easy and intuitive mobile-friendly repair approval process to Ethan, the service manager, generously giving me his personal Apple charger cord when mine wasn’t working. This is the kind of business that values people, not just transactions or repairs.
Great service and friendly! Efficient with my issue and resolved quickly. I called with a problem and they fixed it.
Job well done. As expected. Very friendly staff. Coffee was pretty good. Facilities are nice.
Awesome experience. Everyone was friendly and professional. They went above and beyond to get me the vehicle I wanted
Ethan at Audi Exchange in Saint Charles was exceptional. He was very professional and welcoming from the moment I talked to him on the phone until he shook my hand upon leaving with my vehicle. His patient and sympathetic listening was very appreciated and he was straight forward and honest with what possible outcomes could take place with my vehicle.
Very helpful understanding a polite service taken up immediately without any delay and comfortable waiting area.
I have been using this dealer to service my 2022 Q7 since I purchased it there. They have a great staff … always exceeding my expectations.
Excellent experience! They are so quick & helpful! A+ service. The audi exchange in st Charles is the best!